HSBC and Santander will refund more than 115,000 customers who didn’t receive text notifications when they dipped into their unarranged overdraft.. Under a legal order from the Competitions and Markets Authority (CMA), in effect since February 2018, banks are required to alert customers before they’re hit with charges for using their unarranged overdrafts. If you have placed an order online which has failed the funds will not have been taken from your account. Whenever a transaction is processed through our systems we carry out fraud prevention checks and get authorisation from the bank before the funds are taken. Jan 29, 2012 · I made a huge payment of about £350 (about $520) and it was declined, it said the details were incorrect so i tried a few more times and it has went through twice. But it kept saying declined when I tried making the payment. The bank said there is nothing they can do because as its a switch its just like cash, they advised to call a debit control team but cant do until monday. I emailed the ...

Santander has also agreed to pay back customers it failed to text, but it is yet to work out how many there are or how much it owes them. HSBC has been found to have broken the rules in two ...From Support Articles. ... Both the AVS and CVV checks failed for this transaction. The customer should contact PayPal for more information or use a different payment ...